Quantum's Investment in High-Quality
Products and Services Delivers Positive Customer Satisfaction Scores
Quantum recently authorized third-party research firm Creative Strategic Consulting to conduct a customer satisfaction study. The purpose of this study was to give us a deeper understanding of how well we are performing. The high response rates we received, by both phone and email, confirmed that our customers are truly our partners, and are able to provide valuable guidance for continued positive change.
OVERALL SATISFACTIONWe are pleased to report that 92% of our customers are satisfied or extremely satisfied with Quantum.In addition, 90% of you would recommend us to a colleague. |
 |
PRODUCT FOCUS
The benefits of working with a specialist in backup, recovery and archive were recognized in our product satisfaction scores. Quantum scored 91%, while broader systems firms such as HP and Sun scored 83% and 87% respectively.
"My Quantum disk-based backup solution has been reliable, which is key when you are talking about backups. And it has been able to handle our storage space, the amount of data we want to put on it, and quickly." (Defense Department Organization)
SERVICE AND SUPPORT
Our product scores are reinforced by a strong service and support satisfaction rating of 85%. Again, this is higher than wider-ranging firms like Sun, demonstrating that Quantum can help solve real issues via our global service infrastructure.
"It is rare that we call Quantum. Normally Quantum notices a problem in our environment and calls us, which is nice. That is part of what makes their support superb." (Large Education Institution)
COMMITMENT
Through research such as this, we are able to continue learning and devising ways to better serve our customers by meeting your most critical needs. Quantum remains committed to maximizing the customer experience and we look forward to your ongoing feedback in future studies.
